top of page

Frequently asked questions

  • How many sites be linked under a single operator?
    GlobalSuite can be installed at a single casino or across dozens of locations. Multi-site operators receive an enterprise view into the data, giving them access to data from all locations.
  • What is covered under annual support?
    Our support team is available Monday thru Friday, 9am to 5pm (except national holidays). GlobalSuite support includes: -Help Desk providing assistance with questions, issues, and best practices concerning GS floor view, report analysis, and dashboard components for all modules. -Updates and Enhancements: We are constantly in development mode providing frequent updates. -Unlimited training throughout the maintenance year. -We conduct review sessions to cover new features on an as-needed basis and hold bi-annual meetings to discuss utilization and solicit input and feedback.
  • How many users can access GlobalSuite?
    There are no limits to the number of total or concurrent users to GlobalSuite. Because the number of users have no impact on pricing, we advise our customers to provide access to everyone who could find value in this product.
  • What is the installation and upgrade process?
    Installation is typically done remotely. The entire installation process typically takes 4 weeks. The first 3 weeks are preparation for the installation. The final week is used for client installations, training, and data validation. Upgrades are simple. Users receive a notice whenever a new version of the software is released. To upgrade, a user just has to accept the new version and allow the software to shut down, update, then restart.
  • Can reports a casino already use be incorporated in the GlobalSuite report library?
    Yes! Prior to installation, we meet with the casino to fully understand their analysis requirements. Our team of experts can review your existing reports and advise on how they can be optimized and incorporated into our library. Often, we can expand upon these with additional fields and options built into the report parameters.
  • How much does GlobalSuite cost?
    Casino Data Imaging prides itself on running a lean and cost conscious company. As a result, GlobalSuite provides the best BI deal in the gaming industry. Pricing plans are available for all operator sizes, from small casinos focused on local business, to the largest multi-site destination casinos. Add-on modules are optional purchases that expand the scope of GlobalSuite by integrating additional datasets to the program.
  • What accounting systems work with GlobalSuite?
    Casino Data Imaging has customers with all major accounting systems. GlobalSuite works on each of them as well as custom EDWs. If the data is available, CDI can integrate it to GlobalSuite.
  • Can additional icons such as cameras, chairs, kiosks, sign packages, etc. be added to the map?
    Yes! In addition to EGDs and Table Games, the icon library covers the items mentioned above and more. If the icon is not in the library, one will be created and added to the list.
bottom of page